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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Just got a nook book glowlieht. charged it 4 hours(noyellow

Customer Question

just got a nook book glowlieht. charged it 4 hours(noyellow lite all green) won't turn on
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: no
JA: How long has this been going on? What troubleshooting have you tried?
Customer: first operation
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no just how to turn on
Submitted: 17 days ago.
Category: E-Readers
Expert:  Nathan replied 17 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 17 days ago.

Is this a new or used nook?

Initially, this symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps.



Expert:  Nathan replied 13 days ago.

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If so, simply reply back on this page.

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