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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Trying to set up an account for my mother-in-law who doesn't

Customer Question

trying to set up an account for my mother-in-law who doesn't have a computer. I wish to use my computer for her account and I am having difficulty doing so. It seems I am stuck in a loop.
JA: What's the make/model of your device? How old is it?
Customer: New, Kindle 5.7.2.1
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been trying for an hour. None.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

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