My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is your Amazon account email address?
okay, thank you. Give me a moment to check on that.
okay, we need to verify your identity I've sent a code to the email***@******.*** reply here with that code.
did you get the code on your email?
If this is your first time having a Kindle you will need to create an Amazon account.
To buy and deliver Kindle content, you'll need to connect wirelessly and register your Kindle to an Amazon account. Registering also allows you to transfer purchases between Kindle devices and Kindle reading apps.
Did that work for you?