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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35275
Experience:  Troubleshoot issues with E-readers.
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I don't know what type of Kindle I have. I bought it in

Customer Question

I don't know what type of Kindle I have. I bought it in 2011. I have 250 books and many of them have not been read. I noticed that my Kindle doesn't hold charge very long. What can I do? I don't want to lose all those books.
JA: What's the make/model of your device? How old is it?
Customer: I don't remember the model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I bought it 5 years ago.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: well, I said everything in the first paragraph I sent you.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Your kindle's battery is loosing charge; batteries do lose charge as time goes on; it is expected. But don't worry, you will never lose your books. If you get a new kindle, then all your books will download on the new kindle.

- And/or would you like to know how to get / read your Kindle books on a computer or tablet or smartphone if you have?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 2 months ago.

For now, if you need to read your Kindle books on your computer, you sign in your Amazon account to the Amazon website below on your computer:

https://read.amazon.com

- If you have a tablet or smartphone, you open Play Store (or App Store) app icon on the tablet / smartphone, then type / search kindle then get / install the Kindle app. Then open the Kindle app and sign in your Amazon account, then you can read your books in the Kindle app on your tablet / smartphone.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 2 months ago.

Hi,

How are you? Do you have any further question? Do you still need help with this issue and/or with anything else?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,