I'm sorry about the issue. Please click on the Amazon website below:
, then there, enter your email address, then click on Continue, and follow the instructions there in order to reset your Amazon account password, and check.
Please reply at the box below to continue. Thank you,
If there is still any issue, besides the Kindle Fire device, please let me know if you also have a Windows xp, vista, or 7, or 8 or 10, or a Mac computer.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,