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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36472
Experience:  Troubleshoot issues with E-readers.
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I'm trying to sync my Kindle and my Surface PC but can't

Customer Question

I'm trying to sync my Kindle and my Surface PC but can't make the kindle app work
JA: What's the make/model of your device? How old is it?
Customer: The surface is a few years old. I used to be able to use it for my Kindle books
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just tried it today I have Kindle paperwhite
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No - just want to r3ead a book on this Surface
Submitted: 5 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Does your Surface PC laptop computer have windows 7 or 8 or 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 5 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 5 months ago.

When you are available, please reply back to continue. I'm also providing a couple of solutions; please try when you can:

Solution #1:

- On your computer, click on the Amazon website below:

https://read.amazon.com

, then sign in your Amazon account if prompted

, then there, you can read your kindle books.

Solution #2:

- If that does not work, click on Start (which is the windows logo icon located at the bottom left of the computer's screen), then click on Settings (gear icon) if available, then click on System -> Apps..., then scroll down as needed, then uninstall / remove the (Amazon) Kindle app, if it's there, for now.

; (Or press at the same time the two keys Windows logo and R on the keyboard, then type appwiz.cpl then click OK, then scroll down as needed, then uninstall / remove the (Amazon) Kindle app, if it's there, for now.)

- Then click on the Amazon website below:

https://www.amazon.com/gp/kindle/pc/download

, then open the download file KindleForPC-installer... and install it

, once installation is done, then open the Kindle app program and use it and check.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,