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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16050
Experience:  E-reader expert
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I can't access my Post app and my WiFi, date and time are

Customer Question

I can't access my Washington Post app and my WiFi, date and time are ok
JA: What's the make/model of your device? How old is it?
Customer: I will get back to you
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Kindle Fire HD (3rd generation) ###-##-####3472 14SW A couple of weeks. None
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I also cannot connect to the "Help" server
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.