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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle hasnt been used in years and appaerntly it needs

Customer Question

my kindle hasnt been used in years and appaerntly it needs an update before it can connect to my new wifi
JA: What's the make/model of your device? How old is it?
Customer: s/n do1ecoa1 1533 042s kindle its maybe little over 3 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: my wife was trying something earlier and thought it needed sw update in order to connect
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: E-Readers
Expert:  Nathan replied 25 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 25 days ago.

Which model kindle do you have?
Can you go into the kindle menu, under settings then Device or About, and tell me what you see there as the current Firmware (software) version)?

Expert:  Nathan replied 24 days ago.

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