How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16050
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

I have tried to purchase a book, message says oops something

Customer Question

I have tried to purchase a book, message says oops something wrong try again.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: kobo e-reader
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a few days
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi!

Please press and hold down the POWER BUTTON for 25-30 seconds until your Kobo restarts. After the restart, try using it again.

If the issue continues please reply back here otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.