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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9255
Experience:  E-Reader Technician
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Wifi connected but kindle won't go past. Queuing books

Customer Question

Wifi connected but kindle won't go past. Queuing books purchased but stuck on. Queuing. ----what should we do
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

My name is Randy,

I am sorry to hear that you are having this issue. I will be glad to assist you with this.

Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot if it is a glitch then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Customer: replied 2 months ago.
Reboot did not work. Kindle signalled a download but after a few seconds reverted to ". Queued. ".
Customer: replied 2 months ago.
Previous to asking your help we activated Restart. From settings. We also followed your 40 second instruction.