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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 34673
Experience:  Troubleshoot issues with E-readers.
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My archived books just dissapeared> How can I get them back?

Customer Question

my archived books just dissapeared> How can I get them back?
JA: What's the make/model of your device? How old is it?
Customer: D01100 IC.9599A-0724 Tiny numbers on the back
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started yesterday and I have no idea how to try anything.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: yes. I bought two books from Amazon at the weekend and none have been sent to my Kindle.
Submitted: 24 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 24 days ago.


I'm sorry about the issue. Can you please press and hold (or slide and hold) the power on / off button / switch on your kindle ereader device for about 45 seconds, then turn it back on.

- Then go to the menu / settings on the kindle, then select the Wi-Fi / wireless option. Then is it currently connected to your wi-fi / wireless network name?

Please reply at the box below to continue. Thank you,

Expert:  Viet - E-reader Tech replied 24 days ago.

Is there any error or message when connecting the kindle to your wi-fi/wireless network name?

- Also, when you go to the registration / account option on the kindle, is it registered to your Amazon account?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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