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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35236
Experience:  Troubleshoot issues with E-readers.
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My wife just bought a kindle and we cant register it. my

Customer Question

My wife just bought a kindle and we cant register it.
my email address is (***@******.*** )
Submitted: 2 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 months ago.

Hi,

I'm sorry about the issue. When at the registration screen, can you please select the option "If you already have an Amazon account", or something similar, then sign in with your email address and your existing Amazon account password? (Do not create a new Amazon account.)

- If there is still any issue, please let me know the model of your new kindle.

Please reply at the box below to continue. Thank you,

Customer: replied 2 months ago.
it says no record of account
Expert:  Viet - E-reader Tech replied 2 months ago.

I'm sorry. Please click on the Amazon website below:

https://www.amazon.com/manageyourkindle

, then there, click on the option "Create your Amazon account ", and see if it lets you create an Amazon account with your email address.

Please reply at the box below to continue. Thank you,

Customer: replied 2 months ago.
it said again a account already exists this email account
Expert:  Viet - E-reader Tech replied 2 months ago.

I'm sorry. It is very strange. If you go to the website below:

https://www.amazon.com/password

, then enter your yahoo email address there, then click on Continue, then enter your zip code, then click on Continue, what does it say?

- Do you still have the old kindle? If yes, what's the email address showing in the settings / registration on the old kindle?

- Are you able to sign in your amazon account (with any email address) at the Amazon website?

Please let me know. Thank you,

Expert:  Viet - E-reader Tech replied 2 months ago.

Did you purchase the kindle from Amazon? If yes, what Amazon account (which email address) did you use to purchase it?

Do you have another Amazon account / email address to try?

- Can you please click on the Amazon website below:

https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true

, then there, click on the option Amazon Devices and Kindle Apps

, then select issue Kindle E-reader

, then select issue details I am receiving a registration error

, then scroll down as needed, then select the Phone option there and continue in order to get in touch with the Amazon account department.

Please reply at the box below to continue. Thank you,

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