I'm sorry about the issue. Please click on the Amazon website below:
, then there, enter her gmail email address or your gmail email address (whichever account you want to register on your kindle)
, then click on Continue and follow the instructions there in order to reset the Amazon account password
, once that is done successful, then try registering / signing in on the kindle.
Please reply at the box below to continue. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,