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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31124
Experience:  Avid repairer and trouble shooter of E-Readers
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Unable to obtain light on my e-reader--have pressed

Customer Question

unable to obtain light on my e-reader--have pressed brightness to the full capacity - screen does not light up--thank-you
JA: What's the make/model of your device? How old is it?
Customer: CE0560 model N613
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just this morning , have tried putting a paper clip to re set --to no avail
JA: Anything else you want the eReader expert to know before I connect you?
Customer: it is fully charged
Submitted: 2 months ago.
Category: E-Readers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kobo and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kobo and use it.

Let me know the results please

Thank you