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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My new paper will not accept my existing username and

Customer Question

my new paper white will not accept my existing username and password
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: not a printer an ereader
JA: How long has this been going on? What troubleshooting have you tried?
Customer: only purchased today cannot get started without registering
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Richard replied 2 months ago.

Hi there and welcome

Just to check, you are entering in your Amazon account details correct?

And what is the exact message you get when it fails?

Please let me know.

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 2 months ago.

offering the service to call you