Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
Was the Kindle working fine until you tried to update payment details?
To change any CC information, you need to update your Amazon "One Click Payments" credit or debit card info from a PC (not from the Kindle directly) at the link below:
If that doesn't work, the problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute). If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
Let me know if you think you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.
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Do you need further assistance with this Mae?
Thank you for the reply. I'm trying to find out if you've tried that reset I indicated above? Are you able to see all of my replies on this page please?
Alright, please let me know what happens. I also need to know how old this Kindle is.
How old is this Kindle.
Also, is it possible that your credit card has expired, can you check the date on it?
Okay, right now I'm trying to determine if there is a legitimate issue with your credit card, or if the Kindle is simply faulty and not responding correctly. That said, can you tell me is it possible that your credit card has expired, can you check the date on it?
Okay, then I'm sorry to tell you this, but your Kindle has failed and this is what has caused the issue. The processor in the Kindle is what has caused this. There aren't any adjustments, or settings you can access that will fix this (the reboot above is all you can try). This indicates the Kindle needing to be repaired or replaced. Unfortunately there are no repair locations in Australia, and repair costs are steep and generally cost more than replacing the Kindle with a brand new one. I would suggest purchasing a new one, and you will then be able to transfer all of your books to the new device (without having to purchase them again) once you "Sync" the new Kindle to your account.
Other than that, I'm sorry for the bad news here and wish there were a quick fix.
Do you need further assistance with this?
I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for- please kindly RATE my service POSITIVELY to reflect that. Thank you.