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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20389
Experience:  Nook, kindle & ipad expert
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I have entered my new Visa number 3 times to update my

Customer Question

I have entered my new Visa number 3 times to update my account and my kindle is still saying they cannot process my request for the last book I ordered. Help!
Submitted: 2 months ago.
Category: E-Readers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Hello Floyd.

The likely issue is that you have a card on file for your amazon account, but had been making purchases via the amazon website. If you didn't specifically associate a particular card with the kindle, or configure one to a one click setting for the kindle then you could face this issue.

There are a few easy steps to fix this though.

From your amazon account page on the computer,

First, go to Manage Payment Options:

http://amzn.to/1NupYm0

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go to Manage Your Content and Devices:

http://amzn.to/1N8muYQ

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.

Thanks,

Nathan

Expert:  Nathan replied 2 months ago.

.

Expert:  Nathan replied 2 months ago.

Do you need more help with this?

If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan