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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I don't remember my password. How do I reconnect with wifi?

Customer Question

I don't remember my password. How do I reconnect with wifi?
JA: What's the make/model of your device? How old is it?
Customer: NOOK HD, model BNTV400. about 3 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a week
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not that I know
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is he brand/model of your wifi router?

Expert:  Randy Boman replied 2 months ago.

or the name of your internet provider?

Expert:  Randy Boman replied 2 months ago.

do you still need help with this?

Customer: replied 2 months ago.
I did not click call me but it looks like I was charged for it.
Expert:  Randy Boman replied 2 months ago.

Okay, it does not look like that on my end. Customer service will be glad to help.

Customer: replied 2 months ago.
I only got an answer at Barnes&
Noble.
Expert:  Randy Boman replied 2 months ago.

Okay, thank you.