Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.What is the model of your Kindle?
Is it a Kindle Paper white/fire etc.
Lets try resetting your kindle; follow the steps below:
1) Remove your Kindle from the charger if connected.Please remove the usb cable also.
2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.
3) Please press and hold your kindle for atleast 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for atleast 25 seconds.
Tell me if it makes any difference to your problem.