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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9266
Experience:  E-Reader Technician
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I had to hard reset my nook because it was stuck on the read

Customer Question

I had to hard reset my nook because it was stuck on the read forever screen and now it is stuck on the nook setup page 1
JA: What's the make/model of your device? How old is it?
Customer: i have no idea
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't used it in over 4 years and I am going on a trip tonight and wanted to take it
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please> Press and hold the power button for 40 seconds, then try the set up again.

Customer: replied 2 months ago.
IT SEEMS LIKE MY SCREEN IS NOT RESPONDING
Customer: replied 2 months ago.
THE SCREEN IS DEFINITELY NOT WORKING. SORRY TO USE ALL CAPS, I'M REALLY NOT SCREAMING!
Customer: replied 2 months ago.
THAT IDEA YOU GAVE ME DIDNT WORK
Expert:  Randy Boman replied 2 months ago.

okay, are you able to remove the nook battery?

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