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MasterFixIt
MasterFixIt, Customer Service
Category: E-Readers
Satisfied Customers: 9133
Experience:  I have been fixing E Readers suck as Kindles Acers etc since they have come out. I can help you with your trouble.
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I have five books on my Kindle and can't access them to get

Customer Question

I have five books on my Kindle and can't access them to get one to read. When I open Kindle I can see the 4 or 5 books for a second but all that remains on the screen is the first book I read. How do I access the other books?
JA: What's the make/model of your device? How old is it?
Customer: It's a mini iPad bot 2 year ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been a problem for a couple of months.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no I like the iPad
Submitted: 2 months ago.
Category: E-Readers
Expert:  MasterFixIt replied 2 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.

How old is your Kindle?

Also may I have the model # of yours?

And where did you purchase the books from, and did they ever work fro you in the past, the same books?

Thank you
Tech Michael

Customer: replied 2 months ago.
Bot 1.5 to 2 yrs ago. iPad mini Ser No. F4KPN63TG5Y1 Version 8.3(12F69)Bot all books from Kindle on Amazon
Was able to access books a year ago.
Customer: replied 2 months ago.
I just accessed the book from my library so all is well. Any chance for a refund?
Expert:  MasterFixIt replied 2 months ago.

Hi, I will send this to Customer service for refund proc. they are pretty good about refunds ;[-)

Have a nice weekend !

Tech Michael

Expert:  MasterFixIt replied 2 months ago.

Hi yes you can rate kindly now.

Thanks

Tech Mike

Customer: replied 2 months ago.
Michael was excellent
Expert:  MasterFixIt replied 2 months ago.

Hi, to properly rate and close this so it wont cost you anymore, please use the ratings buttons ;_)

Thank you and have a wonderful weekend!
Tech Michael