Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.
How old is your Kindle?
Also may I have the model # of yours?
And where did you purchase the books from, and did they ever work fro you in the past, the same books?
Thank youTech Michael
Hi, I will send this to Customer service for refund proc. they are pretty good about refunds ;[-)
Have a nice weekend !
Hi yes you can rate kindly now.
Hi, to properly rate and close this so it wont cost you anymore, please use the ratings buttons ;_)
Thank you and have a wonderful weekend!Tech Michael