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Ask rahul.pattnayak Your Own Question

rahul.pattnayak, Customer Service
Category: E-Readers
Satisfied Customers: 923
Experience:  4 years+ experience as an Electronic technician
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I cannot turn my kindle off. It keeps repeating 'Kindle

Customer Question

I cannot turn my kindle off. It keeps repeating 'Kindle Fire"
JA: What's the make/model of your device? How old is it?
Customer: mod tgz18001us-50
JA: How long has this been going on? What troubleshooting have you tried?
Customer: started tonight
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  rahul.pattnayak replied 1 month ago.

Thanks for using justanswer.

please do the following steps,

1) Remove your Kindle from the charger if connected.

2) Press and hold (or slide and hold)the power button to the right and hold it there for 30 seconds.After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
If you only hold the Power button to the right for only 5 to 10 seconds you'll just turn the unit OFF. So,you have to hold the power button to the right for at least 30 seconds.
After the 30 seconds, release the Power button.The charge indicator light will turn on after a few seconds.
It will reboot and it will work again. if not then please reply.

please leave a positive rating before leaving.

Hope it helps.
It would be kind enough to give a positive rating to my answer, but if you are going to click either "Poor service" or "Bad service", please stop and click on the REPLY or CONTINUE CONVERSATION button so that i will be happy to assist you with your problem.