How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My games have license expired and need to renew. I cannot do

Customer Question

my games have license expired and need to renew. I cannot do this because it tells me my kindle is not connected to open network. I had to get a new wifi modem and they put in the new pw and it worked until the license expired message. Please help. I am house bound and this kindle is my life saver.
Thank you,
Submitted: 1 month ago.
Category: E-Readers
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

Are you able to access your kindle?

From the Home screen, press the Menu button. Select Settings, and then select view next to Wi-Fi Settings. In the list of detected networks, do you see your network listed or any networks?. If your Wi-Fi network and router support WPS (Wi-Fi Protected Setup), your Kindle will detect it.