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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31235
Experience:  Avid repairer and trouble shooter of E-Readers
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I am unable to buy on my Kindle. Have pitched before. Old.

Customer Question

I am unable to buy on my Kindle. Have pitched before.
JA: What's the make/model of your device? How old is it?
Customer: Old. Looking for info now
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Tried to go in & verify payment is correct. Did not get to that place
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Is there a charge for this?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the eReader Specialist. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: Ok
Submitted: 2 months ago.
Category: E-Readers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and purchase.

Let me know the results please

Thank you

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