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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Loaded books on to kindle. Message came on screen "your

Customer Question

Loaded books on to kindle. Message came on screen "your kindle needs repair"
Screen frozen.
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Did the IT center try anything?

What's the model of your kindle?

Do you also have a windows xp, vista, or 7, or 8, 10, or mac computer?

If yes, when you connect the kindle to the computer, does the kindle show up on the computer?
Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 8 months ago.

I can fix your kindle through a computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,