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Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36463
Experience:  Troubleshoot issues with E-readers.
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I want to undo having a FreeTime password. Not quite 2 years

Customer Question

I want to undo having a FreeTime password.
JA: What's the make/model of your device? How old is it?
Customer: Not quite 2 years old. I need to check on the model.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: HDX 3rd generation
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No - I accidentally got into FreeTime yesterday and couldn't seem to get out without setting up a password. So I did. But it's kind of annoying and I would like to undo. Thanks
Submitted: 6 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Can you please press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on and check?

- Is the kindle working now?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 6 months ago.

Solution #1:

  1. From Home, tap Apps, and then tap Kindle FreeTime.
  2. From the Parent Settings screen of Kindle FreeTime, tap on Manage Content & Subscription.
  3. Enter your parental controls password, and then tap OK.
  4. Under Manage Subscription Content, tap Unsubscribe from Kindle FreeTime Unlimited.

Solution #2:

- If that does not work, sign in your Amazon account at the Amazon website below:

https://www.amazon.com/manageyourkindle

, then there, click on Your Devices option near the top

, then click on your kindle device there

, then click on option Deregister below it and confirm,

, then check on the kindle, and register / sign in your Amazon account on the kindle.

Solution #3:

- If that does still does not work, please try:

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 6 months ago.

Hi,

How are you? Do you still need help with this issue and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you

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