Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Donald, your account should remain open, even if not used lately.
You can reset your account password ***** regain access, you just need to know your email address.
Click to follow this link to initiate that process: https://www.barnesandnoble.com/account/login-frame.jsp?tplName=login&parentUrl=http%3a%2f%2fwww.barnesandnoble.com%2f&isCheckout=&isNookLogin=&isEgift=&customerkey=&intent=&emailSub=#
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Do you need more help with this?