Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Please press/slide and hold the power switch on the kindle for one minute, or until the screen flickers. Then wait a few minutes for the kindle to turn back on, and test. If that does not work, please recharge the kindle for about 5 minutes, and while it is charging, press/slide and hold the power switch on the kindle for about one minute again, or until the screen flickers, and test.
let me know the results
Has everything worked out please?