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Josh, Technician
Category: E-Readers
Satisfied Customers: 15605
Experience:  E-reader expert
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I just charged my kindle paperwhite and started to read. I

Customer Question

I just charged my kindle paperwhite and started to read. I closed the cover, which turns it off, and when I returned to read again it will not turn on. I plugged it in again and it shows it is charging. What is wrong and how can I fix it?
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30seconds until the Kindle restarts

If that does notwork, then please respond back and let me know so I can continue to troubleshoot.