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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle appears to be frozen i have tried your other

Customer Question

my kindle appears to be frozen i have tried your other suggestions but they are not working the other thing is that when i plug it in the light comes on orange in colour but goes off after a few seconds
JA: What's the make/model of your device? How old is it?
Customer: it is the original model quite old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: the suggestions on this page hold the switch over then try to start it
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. We are not able to see what other steps you tried- since you must have clicked a link and typed in a box to get here (we cannot see that page you originally saw).

So that being said, WHAT specifically have you tried so far? Also, can you find a model anywhere on that Kindle please and tell me roughly HOW old we're talking?

Expert:  Aric replied 3 months ago.

Please review my reply and postback to continue.