Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. We are not able to see what other steps you tried- since you must have clicked a link and typed in a box to get here (we cannot see that page you originally saw).
So that being said, WHAT specifically have you tried so far? Also, can you find a model anywhere on that Kindle please and tell me roughly HOW old we're talking?
Please review my reply and postback to continue.