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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30133
Experience:  Avid repairer and trouble shooter of E-Readers
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Lost the function to turn the page on Kindle. It used to be

Customer Question

lost the function to turn the page on Kindle. It used to be on the right side and left side. i put the mouse on the arrow and clicked. I went to the next page or previous page. the arrows are gone.
JA: How long has this been going on?
Customer: Just started
JA: What troubleshooting have you tried?
Customer: none
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Expert:  Richard replied 1 month ago.


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