Ask an E-Readers Question, Get an Answer ASAP!
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and try to register.
Let me know the results please
If you go to the Firmware version, which version is it saying?
I want you please to do a facotry reset of the Kindle
To do this,
Press HomeMenuSettingsRestartPRESS HOME BUTTON IMMEDIATELY UPON RESTART HOLDING DOWN THE BUTTON CONTINUOUSLYThen you get the option "Firmware reset" that displays.
Choose this and once done, set up the Kindle again and tell me please if it then connects.
No, it will keep this as it is the base image (if the update did work correctly)
but check the version number when done