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Cory, Technician
Category: E-Readers
Satisfied Customers: 3230
Experience:  E-Reader Expert
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Kindle will not open, charged up but light comes on and then

Customer Question

Kindle will not open, charged up but light comes on and then goes off.
JA: How long has this been going on?
Customer: Over night
JA: What troubleshooting have you tried?
Customer: none. the device has a leather jacket; I cannot remove it or don't know how
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 month ago.
Category: E-Readers
Expert:  Cory replied 1 month ago.

Welcome, I am Cory.

I am sorry you are having a problem with your Kindle.

Please remove it from the charging source.

Once removed, please press in and hold the power button/on switch for 40 seconds to reset it.

Once you reset it, please let me know if it is working again.

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