Ask an E-Readers Question, Get an Answer ASAP!
HelloWelcomeThanks for using JustAnswerIf you could just answer the below info requests please this will help me a lot thanks!
If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you
If you need anymore help after that please let me know thank you
How is this working out please?
That is good news please remeber to rate my answer positively thank you rating bar of stars is at the top of the page thanks again
Can you see this please?
Can you fill it in please 3 to 5 stars for my answer and click submit thank you
Please understand this is the only way I receive credit from the site thank you, ***** ***** dont fill it in I dont get anything thanks again