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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13744
Experience:  E-Reader Expert
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I just charged my Kindle and it will not let me swipe it on

Customer Question

I just charged my Kindle and it will not let me swipe it on now.
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: nothing. what is there?
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank \
Submitted: 3 months ago.
Category: E-Readers
Expert:  info tech replied 3 months ago.

Hello
Welcome
Thanks for using JustAnswer

If you could just answer the below info requests please this will help me a lot thanks!

Expert:  Josh replied 3 months ago.

Hi!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  info tech replied 3 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

Expert:  info tech replied 3 months ago.

If you need anymore help after that please let me know thank you

Anthony

Expert:  info tech replied 3 months ago.

How is this working out please?

Anthony

Customer: replied 3 months ago.
It worked. Thanks
Expert:  info tech replied 3 months ago.

That is good news please remeber to rate my answer positively thank you rating bar of stars is at the top of the page thanks again

Anthony

Expert:  info tech replied 3 months ago.

Can you see this please?

Anthony

Customer: replied 3 months ago.
Expert:  info tech replied 3 months ago.

Can you fill it in please 3 to 5 stars for my answer and click submit thank you

Anthony

Expert:  info tech replied 3 months ago.

Please understand this is the only way I receive credit from the site thank you, ***** ***** dont fill it in I dont get anything thanks again

Anthony