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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35196
Experience:  Troubleshoot issues with E-readers.
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I forgot Wi-Fi pass word

Customer Question

I forgot Wi-Fi pass word
Submitted: 3 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 3 months ago.

Hi,

I'm sorry about the issue. What is the model of your Internet modem/router device?

Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Expert:  Viet - E-reader Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 3 months ago.
I forgot the Wi-Fi pass word to my kindle
Expert:  Viet - E-reader Tech replied 3 months ago.

Thank you. First, please let me know the following:

What is the model of your Internet modem/router device?

Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Expert:  Viet - E-reader Tech replied 3 months ago.

Please note that the internet modem / router device was usually given to your previous from your internet service provider. The Internet modem / router device should be in your home.

- Do you also have a computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 3 months ago.

If you have a Windows or Mac computer, I can connect remotely to your computer, then I can retrieve your internet modem/router's Wi-Fi / wireless password ***** through your computer for you, then you can enter it on your Kindle.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 3 months ago.
centurylink model number c1100z modem GUI192.168.1.01
Expert:  Viet - E-reader Tech replied 3 months ago.

Thank you. Do you see any security / network / Wi-Fi / wireless password ***** key / passphrase at the back / bottom of your CenturyLink C1100z modem device? If yes, can you enter it on the kindle? Note: It is case-sensitive.

Please reply at the box below to continue. Thank you.

Customer: replied 3 months ago.
fFc74acf Admin.password
Expert:  Viet - E-reader Tech replied 3 months ago.

Don't use the Admin password.

At the back / bottom of the modem, do you see see Key / Passphrase? If yes, can you enter it on the kindle? (It is case-sensitive.)

Please let me know. Thank you,

Customer: replied 3 months ago.
emb6ba486743f4
Expert:  Viet - E-reader Tech replied 3 months ago.

Great. Please enter that key/passphrase on the kindle, and check. Please watch out for any uppercase / lowercase letter. Please let me know. Thank you,

Customer: replied 3 months ago.
It has no letters only numbers
Expert:  Viet - E-reader Tech replied 3 months ago.

Key/passphrase has both letters & numbers: emb6ba486743f4

Please let me know. Thank you,

Customer: replied 3 months ago.
my kindle key board does not have letters
Customer: replied 3 months ago.
can I do this on the computer
Expert:  Viet - E-reader Tech replied 3 months ago.

Sorry, you have to do it on the kindle keyboard. Don't connect kindle to computer.

- There should be letters on the kindle keyboard. Press and hold (or slide and hold) the power on /off button / switch on the kindle for about 45 seconds, then turn it back on and check.

- By default, it should enter letters.

- To enter numbers, hold the Alt key, then press an appropriate key at the top row for a number, such as hold the Alt key, and press Q key for example to enter number 1, press W key to enter number 2, etc.

Please let me know. Thank you,

Customer: replied 3 months ago.
my kindle does not have this function
Expert:  Viet - E-reader Tech replied 3 months ago.

Do you see the Aa key, etc.? Or key 123? etc.?

Can you please click on the website below and let me know the exact model of your kindle?

https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470

Sorry, I'll have to go a bit. I'll be back in 20 min. Thank you for your patience.

Customer: replied 3 months ago.
kindle paperwhite no, I wish there were
Expert:  Viet - E-reader Tech replied 3 months ago.

Please click on the website below to watch the video instructions:

http://youtube.com/watch?v=A2YEDeZfdjY

- Looking at the video, do you see the key ABC or abc or 123!?, etc. at the bottom left of the keyboard?

Please reply at the box below. Thank you,