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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37123
Experience:  Troubleshoot issues with E-readers.
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My kindle won't charge, just today, I don't know what to

Customer Question

my kindle won't charge
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: I don't know what to try
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no Thanks
Submitted: 10 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- If needed, make sure the kindle is charged, and try again.

- If needed, please have a computer turned on, then plug the kindle to the computer with the USB cable to see if it starts charging.

- If needed, please try with another charger if you have.

- Is there any power / light on the kindle? Is there anything on the screen now?

- Also, please let me know the model of your kindle, and if it has touchscreen or not.

Please reply at the box below to continue. Thank you,