I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.
- If there is still any issue, please let me know the model of your kindle, and if it has touchscreen or not.
Please reply at the box below. Thank you,
Does it let you skip / cancel the tutorial?
Or does it let you continue with the tutorial? Is the tutorial still on or is it showing something else now?
Is this a new kindle? Or was it working fine previously?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,