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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35232
Experience:  Troubleshoot issues with E-readers.
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My Kindle is stuck on a page

Customer Question

My Kindle is stuck on a page
Submitted: 3 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- If there is still any issue, please let me know the model of your kindle, and if it has touchscreen or not.

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
Still on the tutorial
Expert:  Viet - E-reader Tech replied 3 months ago.

Does it let you skip / cancel the tutorial?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 3 months ago.

Or does it let you continue with the tutorial? Is the tutorial still on or is it showing something else now?

Is this a new kindle? Or was it working fine previously?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,