I'm sorry about the issue. What's the model of your device?
Does it have touchscreen?
Is there nay error or message?
Please reply at the box below. Thank you,
Can you please press and hold the power on / off button on your Nook color ereader device for about 45 seconds, then turn it back on and check?
Yes, I'm staying here with you. Please let me know after trying. Thank you,
Sorry, please press and hold Power button for about 20 seconds to power off
, then press at the same time the two buttons Power and Home "n" for about 20 seconds
, that should start the restarting process
, wait about a minute, then turn it back on and check.
Please let me know. Thank you,
OK, thank you.
Yes, please do factory reset. Yes, books will need to be downloaded again, but that will be a quick process. Thank you.
OK, thank you,
You're welcome. Great. That looks good since the touchscreen is working, but if there is any issue later, you can always get back to me any time. Do you need anything else for now? Please reply at the box below. Thank you,
Sorry. Can you please tap Settings from the Quick Nav Bar, tap Device Info, then tap About Your NOOK®, then let me know the Software version number there. Thank you,
Press and hold the Power on / off button for about 20 seconds, then turn it back on and try again. Thank you.
Please skip the video again and check. Also, charge your nook while trying. Thank you,
I'm sorry. Can you please try a tip at the website below to see if it is able to fix the screen:
I'm really sorry; we've tried all troubleshootings, i.e., resetting it to factory default settings, and cleaning the screen; this confirms that part of the screen is damaged; it's a hardware issue, so you need a new nook. And/or do you have a Windows 8 / 8.1 / 10 computer, or a tablet or a smartphone that you can read your nook books on?
You're welcome. You can read your nook books on another device for now. If you need help with anything else, please let me know any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience.
You're welcome. Thank you again,