How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My kindle has suddenly stopped connecting to my wifi after 5

Customer Question

My kindle has suddenly stopped connecting to my wifi after 5 years and I cannot re connect for some strange reason
JA: How long has this been going on?
Customer: for he last 2 days now
JA: What troubleshooting have you tried?
Customer: turned off wifi and back on again, turned off kindle and started again but no luck
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nothing else thanks
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.

Hi,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Try these steps please>

On your Kindle>

  • Select Wi-Fi from the menu.
  • Ensure Wireless Networking switch is in the on position.
  • A list of networks will appear. You may have to wait a moment as your Kindle
  • detects networks in range. If your network doesn't appear tap the tick box next to
  • Wireless Networking off and on to refresh the list.
  • Tap the name of your home wifi network. On the screen prompting you to enter a password, select Forget.

Then on your router>

  • Unplug the power connector from the back of your wireless router,
  • Then plug the power connector back into the wireless router (wait a couple of minutes for it to fully boot)

Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle Fire will automatically connect to the network that was most recently used.

Let me know how it goes please.

Customer: replied 3 months ago.
I have done all that and it keeps saying unable to connect to wifi network. Yet for the last 5 years it has always connected to this ntw
Customer: replied 3 months ago.
waste of time and my money. You are no help at all
Expert:  Josh replied 3 months ago.

Hi!

Which Kindle model do you have?