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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 34737
Experience:  Troubleshoot issues with E-readers.
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I was reading when my Kindle froze. I shut it off but now I

Customer Question

I was reading when my Kindle froze. I shut it off but now I can not restart it. It has a full charge.
JA: How long has this been going on?
Customer: Just happened
JA: What troubleshooting have you tried?
Customer: You are the first site it went to
JA: Thank you.
Customer: How can I restart it
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no. Thank you
Submitted: 2 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 months ago.


I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- If there is still any issue, is there anything on the screen after trying the above step? Is there any power / light? And what's the model of your kindle?

Please reply at the box below to continue. Thank you,

Expert:  Viet - E-reader Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,