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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Kindle is totally charged. The screen to put in password

Customer Question

kindle is totally charged. The screen to put in password ***** but does not allow me to do anything.It also will not allow me to turn it off.Thank you
JA: How long has this been going on?
Customer: Just started
JA: What troubleshooting have you tried?
Customer: I tried holding the on/off button but it just keeps displaying the password *****
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank you
Submitted: 3 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 3 months ago.

Hi,

I'm sorry about the issue. What's the model of your kindle?

When you hold the power / off button on your kindle for about 45 seconds, does the screen turn off or change to anything?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,