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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have changed my email address and cannot remember my

Customer Question

i have changed my email address and cannot remember my password
JA: How long has this been going on?
Customer: just tonight i need to update an outdated credit card
JA: What troubleshooting have you tried?
Customer: my old email address that is registered with you has been disabled, so i need to get you to update it on the system so i can put in my new credit card details and the new email address
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 9 months ago.
Category: E-Readers
Expert:  Louie replied 9 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, who is the (new) email service provider please?

Customer: replied 9 months ago.
Gmail so Google
Expert:  Louie replied 9 months ago.

Appreciate the additional information.

For the "...cannot remember my password...", have you tried GMail's help/verification page?