How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Thomas Your Own Question

Thomas, Technician
Category: E-Readers
Satisfied Customers: 1847
Experience:  Kindle Expert and PC Technician
Type Your E-Readers Question Here...
Thomas is online now
A new question is answered every 9 seconds

I tried turning my kindle on after a few days. Had it

Customer Question

I tried turning my kindle on after a few days. Had it plugged in overnight the light remains yellow and won't go to the opening page.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Thomas replied 2 months ago.

Hi! My name is ***** ***** I'm happy to help! It is my goal to earn a 5 star rating. Sorry you are having problems with your Kindle. Try this:

Press and hold down the power button for 30 seconds. This should force a reboot. Try it with and without the charger connected. If neither work, leave it plugged in for 15 minutes, then try to hold the power button down again. This should force it to boot!

Please rate my service positively if I have helped. If not, I await your reply! Thanks!