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Hi! My name is ***** ***** I'm happy to help!
Sorry to hear you are having problems with your Kindle. Lets start with something easy and see if that has any effect. Press and hold down the power button for 30 seconds. This forces the device to cut power completely to the battery and load fresh software. Try it after it comes back up and let me know what happens. If it still doesn't work, we will go from there.