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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1847
Experience:  Kindle Expert and PC Technician
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I have kindle 2nd geneeration (2009) and im signed up for

Customer Question

I have kindle 2nd geneeration (2009) and im signed up for kindle unlimited for nearly a year and right now I am not able to download books with the kindle unlimited service. When i click on read for free the screen goes blank and nothing happens
Submitted: 2 months ago.
Category: E-Readers
Expert:  Thomas replied 2 months ago.

Hi! My name is ***** ***** I'm happy to help!

Sorry to hear you are having problems with your Kindle. Lets start with something easy and see if that has any effect. Press and hold down the power button for 30 seconds. This forces the device to cut power completely to the battery and load fresh software. Try it after it comes back up and let me know what happens. If it still doesn't work, we will go from there.