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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I BOUGHT THIS USED KINDLE, GEN 2, FROM AMAZON AND CAN NOT

Customer Question

I BOUGHT THIS USED KINDLE, GEN 2, FROM AMAZON AND CAN NOT GET IT TO REGISTER.
JA: How long has this been going on?
Customer: I bought it a couple of months ago and it will not let me register. How do I talk to someone at Amazon about this?
JA: What troubleshooting have you tried?
Customer: I just tried to go through the usual process of registering it through the device.
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

What is the problem that you are having specifically with the registration? Are you connected wirelessly, yet?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 3 months ago.
My wireless is turned on. I have tried repeatedly to get the device to take my registration and it always tells me to try at another time. This has been going on ever since I bought it. Also, I bought two of them and they both act the same. The other reader is at my other home at this time.
Expert:  Jason Jones replied 3 months ago.

Do you think it's a problem with the password?

Customer: replied 3 months ago.
I am using my Amazon password. Is that the one I should be using?
Expert:  Jason Jones replied 3 months ago.

Yes, that is the correct password.

Customer: replied 3 months ago.
Can you suggest anything else?
Expert:  Jason Jones replied 3 months ago.

So, the device is online and all. Are you able to navigate to websites on the Kindle?

Expert:  Jason Jones replied 3 months ago.

It may be an issue with faulted DNS. Please, unplug the power to your modem & router if you have one, turn the Kindle off and on, and attempt to register once more. Was there any change?