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Cory, Technician
Category: E-Readers
Satisfied Customers: 3233
Experience:  E-Reader Expert
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My kindle seems to be frozen. I hit the button on the bottom

Customer Question

My kindle seems to be frozen . I hit the button on the bottom and the page doesn't show up. Also the light won't come on. Right now there is a picture of a tree and underneath it says: - continue reading on your phone or tablet.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Cory replied 2 months ago.

Welcome, I am Cory.

I am sorry you are having this issue with the Kindle.

Let's reset the Kindle.

Please press in and hold the on button/power switch for 40 seconds. Once the Kindle resets, please give it 3 minutes to turn back on.

Let me know if it is working after the reset or if we need to troubleshoot further.

Expert:  Cory replied 2 months ago.


Please let me know if the Kindle is fixed or if you still need assistance.

If it is fixed, please do not forget to rate my answer with 3 stars or higher for assisting you today.

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