Welcome, I am Cory.
I am sorry you are having this issue with the Kindle.
Let's reset the Kindle.
Please press in and hold the on button/power switch for 40 seconds. Once the Kindle resets, please give it 3 minutes to turn back on.
Let me know if it is working after the reset or if we need to troubleshoot further.
Please let me know if the Kindle is fixed or if you still need assistance.
If it is fixed, please do not forget to rate my answer with 3 stars or higher for assisting you today.