My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
Try these steps please.
To renew this you must update the details via your computer on your Amazon account.
To do this, please do the below steps.
Visit the page for your account - https://www.amazon.com/manageyourkindle
- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)
On the right side select "Settings"
Under 'Kindle Payment Settings' (first option)
Click 'Edit Payment Method'
Change your credit card details.
Restart your Kindle and it will update (press and hold the power button for 20 seconds)
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.