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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9068
Experience:  E-Reader Technician
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After I purchase a book on Kindle, it disappears the next

Customer Question

After I purchase a book on Kindle, it disappears the next morning. I believe there may be an issue with my credit card info because it is a new one. Couldn't manage to find a place on site to make changes.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Try these steps please.

To renew this you must update the details via your computer on your Amazon account.

To do this, please do the below steps.

Visit the page for your account -

- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)

On the right side select "Settings"

Under 'Kindle Payment Settings' (first option)

Click 'Edit Payment Method'

Change your credit card details.

Restart your Kindle and it will update (press and hold the power button for 20 seconds)

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Customer: replied 2 months ago.
Did not work
Expert:  Randy Boman replied 2 months ago.

Okay, try this next please.

Make sure WiFi is 'ON' when doing this)

Go to the Gear wheel at the top right when you're at the HOME Screen

Then click on:
. More,
. Settings,
. Applications
... (choosing ALL applications to view),

Select 'Amazon Kindle' and then
. Click to option to clear DATA (which clears the cache at the same time)
. Press Home at bottom left

No restart needed.

The Kindle then rebuilds the Cloud and "Device" library info