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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am trying to update my Kindle. My version is Kindle 3.0.2

Customer Question

I am trying to update my Kindle. My version is Kindle 3.0.2 (have had it for several years.
JA: How long has this been going on?
Customer: I tried to download a book a couple of days ago but won't open. At the same time I got the Security update dated July 2016
JA: What troubleshooting have you tried?
Customer: Turning off, restarting, leaving for a few days, etc.
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, what tries have been attempted?

Have you tried using your computer to download the applicable software update file and then transfer to your Kindle?

Customer: replied 3 months ago.
No, not sure how to.
Expert:  Louie replied 3 months ago.

Can you please try? ...from your computer, go to Kindle Keyboard Software Updates by click HERE or open "https://www.amazon.com/gp/help/customer/display.html/ref=hp_bc_nav?ie=UTF8&nodeId=200529680".
Then check click on which version model of Kindle is apt for your particular model.

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