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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 14089
Experience:  Years of experience and education.
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Have had massive trouble setting up my Kindle paper. Also I

Customer Question

Have had massive trouble setting up my Kindle paper white. Also I think you have an old e-mail address for me and I probably need a new password. My new e-mail address is***@******.***
Submitted: 2 months ago.
Category: E-Readers
Expert:  Jason Jones replied 2 months ago.


My name is ***** ***** and I look forward to assisting you today.

Please, follow the instructions below to reset your Amazon account password:
- Click the following link:
- Fill out the requested information on that page and continue.
- Once that is complete, you will be able to reset your password.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

Customer: replied 2 months ago.
I get caught in a loop with the password ***** and all it does is keep putting me thru the same process over and over. I have had nothing but difficulty with your site today so totally unsatisfactory. I am signing off. Taking problem to local Geek Squad.
Expert:  Jason Jones replied 2 months ago.

I can remote in and follow the instructions for you.