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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13532
Experience:  E-Reader Expert
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My Kindle Fire has stopped charging and I can no longer read

Customer Question

My Kindle Fire has stopped charging and I can no longer read my books.
Submitted: 2 months ago.
Category: E-Readers
Expert:  info tech replied 2 months ago.



Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you , the rating bar of stars is usually at the top of the page thanks again



Customer: replied 2 months ago.
Did not fix problem. Not satisfied
Expert:  info tech replied 2 months ago.

That is unusual did you see the kindle reboot?it would have flickered and reload the operating sys?back to the home page