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Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
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A positive rating is appreciated thank you , the rating bar of stars is usually at the top of the page thanks again
That is unusual did you see the kindle reboot?it would have flickered and reload the operating sys?back to the home page